Firmware
GR III - GR III Street Edition
GR IIIx
Service
IMPORTANT! Please note the following before sending in your camera:
Please understand that our service partners cannot accurately troubleshoot a problem without first inspecting the camera. Should the product be under warranty please include a copy of your proof of purchase. If the warranty of the product cannot be verified a repair estimate will be prepared. For out of warranty cases, once the camera has been inspected an estimate will be provided and only after the approval of the estimate will the repair proceed.
Shipping costs will be borne by the sender. Ensure to pack the product in suitable packaging that will protect against external influences.
Provide a detailed description of the problem, where possible provide samples images to highlight the problem and share these by email with the service partner.
If in doubt discuss with the service partner whether both the camera and lens should be sent together. To guard against loss do not send non-essential accessories, ie. battery, charger and SD cards.
The repair conditions of the service partners apply.
Please send digital compact cameras to the address according your country:
AUSTRIA
Rüdiger Maerz GmbH
Weidenbaumsweg 103
21035 Hamburg
Phone: 00 49 (0)40 7314077
Contact: infohamburg@fotomaerz.de
BELGIUM
PM2S FRANCE
17/19 Avenue René Duguay Trouin
78960 Voisins-Le-Bretonneux
France
Phone: 00 33 1 30 68 67 66
Contact: pm2s@pm2s.fr
NIKKEN TECHNO France
4 Cour du Chêne Vert
Entreé par le 48 rue de Charenton
75012 Paris
France
Phone: 00 33 1 40 21 37 39
Contact: nikkenparis@nikkenfrance.com
FRANCE
PM2S Franc
17/19 Avenue René Duguay Trouin
78960 Voisins-Le-Bretonneux."
Phone: 01 30 68 67 66
Contact: pm2s@pm2s.fr
NIKKEN TECHNO France
4 Cour du Chêne Vert
Entreé par le 48 rue de Charenton
75012 Paris
Phone: 01 40 21 37 39
Contact: nikkenparis@nikkenfrance.com
GERMANY
Rüdiger Maerz GmbH
Weidenbaumsweg 103
21035 Hamburg
Phone: 040 7314077
Contact: infohamburg@fotomaerz.de
IRELAND
Dear Customer, we recommend that you send your repairs to Rudiger Maerz in Germany who are capable to service all Ricoh products. As the UK is no longer part of the EU, we want to advise you that shipments may be subject to duties and taxes in addition to taking more time. Our call centre remains available for product technical questions and can be reached at, +44 (0) 207 949 0059
John Pye Ltd (Service & Repairs)
39-40 Marchington Industrial Estate
Stubby Lane
Uttoxeter
ST14 8LP
Phone: 00 44 1283 384409
Contact: jptechadmin@johnpye.co.uk
LUXEMBOURG
PM2S FRANCE
17/19 Avenue René Duguay Trouin
78960 Voisins-Le-Bretonneux
France
Phone: 00 33 1 30 68 67 66
Contact: pm2s@pm2s.fr
NIKKEN TECHNO France
4 Cour du Chêne Vert
Entreé par le 48 rue de Charenton
75012 Paris
France
Phone: 00 33 1 40 21 37 39
Contact: nikkenparis@nikkenfrance.com
NETHERLANDS
PM2S FRANCE
17/19 Avenue René Duguay Trouin
78960 Voisins-Le-Bretonneux
France
Phone: 00 33 1 30 68 67 66
Contact: pm2s@pm2s.fr
NIKKEN TECHNO France
4 Cour du Chêne Vert
Entreé par le 48 rue de Charenton
75012 Paris
France
Phone: 00 33 1 40 21 37 39
Contact: nikkenparis@nikkenfrance.com
Rüdiger Maerz GmbH
Weidenbaumsweg 103
21035 Hamburg
Phone: 00 49 (0)40 7314077
Contact: infohamburg@fotomaerz.de
SWITZERLAND
K A JAEGER AG
Oberebenestr. 67a
5620 BREMGARTEN
Phone: 056-641 21 44
Contact: jaegerag@bluewin.ch
UNITED KINGDOM
John Pye Ltd (Service & Repairs)
39-40 Marchington Industrial Estate
Stubby Lane
Uttoxeter
ST14 8LP
Phone: 01283 384409
Contact: jptechadmin@johnpye.co.uk