What is General Product Safety Regulation (GPSR)?
The Product Safety Regulation (EU) 2023/98 is the new legislation in the EU that ensures the safety of all consumer products. Also referred to as the General Product Safety Regulation, abbreviated GPSR, it will come into effect in the European Union on 13th December 2024. GPSR replaces the Product Safety Directive 2001/95/EC and aims to ensure a high level of consumer protection and general product safety. Each product that falls under the scope of the General Product Safety Regulation must meet the general safety requirements. These requirements include, but are not limited to:
- Placing only safe products on the market.
- Providing clear contact details of the manufacturer or importer, such as name, address, and communication channels.
- Including instructions and safety information that are easily understandable in the language of the consumer.
- Indicating communication channels where consumers can file complaints related to product safety issues.
How Ricoh Imaging Europe Handles Product Safety Issues
If you are aware of a safety issue related to a Ricoh Imaging product, please report it by writing to us at the address or email address detailed below.
Please provide a detailed summary of the safety issue, the serial number or name of the product, and the nature of the issue.
Additionally, include your email address and phone number so we can contact you for updates or further information if needed.
Alternatively, you may contact us directly if you wish to discuss any matters relating to product safety:
7-9 avenue Robert Schuman
94150 Rungis (France)
E-mail: info@eu.ricoh-imaging.com
Your Privacy
We will use your personal details solely to act upon the information you have provided. Your personal details will not be shared with third parties without your explicit consent.
